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Customer Service
 

This is the backbone of our 24 hours service watch and follow-up

  • Coordinates, trace and expedite orders from suppliers.

  • Examine the correctness of each shipment
  • Provide up-to-date status report
  • Booking
  • Preparation of goods for export/import
  • Warehousing and consolidation control
  • Preparation of all shipping and banking documents (L/C, Bank drafts etc…)
  • Transfers line hauling and dispatching
  • Tracing, Follow up and delivery details
  • Claims actions and surveys
  • AD HOC services
  • Special task force for emergency hot shipments.
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